Working with us

We pride ourselves on offering the same professional services to all, regardless of organisation size.

We pride ourselves on offering the same professional services to all, regardless of organisation size.

When looking to work with a Software Agency, you need to be able to distinguish what you’ll be offered.

This way, you’ll know exactly what to expect from the software company you have chosen. It is important for your demands and ideals to line up with those of the Software Agency, otherwise, how can you guarantee that you will be offered what you need, within your budget? Will they be receptive and offer you successful outcomes?

Here at Akoom, we’ve been working hard on making sure that all of our customers are offered the same effective practises.

Keeping you in mind at all times, we’ve put in place procedures to maximise communication and provide you with only the finest options for what you may need.

What you’ll get from day one

We’ve all heard upsetting stories of starting a project only for it to then not be yours. At Akoom we can guarantee that this won’t be your story. We provide you with the exact solutions you have requested and nothing less. You can put your trust in Akoom to provide you with:

All Intellectual Property (IP) rights

All Intellectual Property (IP) rights

You will own them rightfully and will not be forced to pay any license fees to us or any hidden charges.

Great communication and quick solutions

Great communication and quick solutions

When you contact us, we will be able to pinpoint the exact developers who worked on your project and solve any issues.

Understanding of our practices

Understanding of our practices

We will make sure to use comprehensive language when explaining what our developers are putting together for you in order to minimise any misunderstandings and confusion.

Adapting to your needs

Adapting to your needs

No matter how small or large your project is, we’ll adapt the resources in order to fulfil your requirements and always keep the same high-quality standards.

Briefing instructions

Briefing instructions

We’ll make sure to notify you if something has changed, so that we may best examine the changes together and decide how to advance.

Easy to manage projects

Easy to manage projects

You and your team will be provided with accessible projects that you’ll find straightforward to maintain.

Our Procedure to

Getting You the Best Help

We’ve all heard upsetting stories of starting a project only for it to then not be yours. At Akoom we can guarantee that this won’t be your story. We provide you with the exact solutions you have requested and nothing less. You can put your trust in Akoom to provide you with:

Consulting on your requests

Consulting on your requests

Using your help, we’ll need to achieve a clear understanding of what it is that you need. We’ll be looking at your organisation and the systems you wish to add in addition to your current techniques.

Due to our work ethic, we’ll also have a look at any challenges that you may be currently facing and will help conjure up a plan of action to tackle these challenges efficiently. We’ll come best equipped to listen to your ambitions, ask questions and provide outcomes we believe will help you and achieve successful outcomes.

Recommending our suggestions and project outline

Recommending our suggestions and
project outline

We’ll then prepare a specified and official document in which we outline the project we have put together for you. Using everything we have learned about you previously, we will have worked hard to make sure the project will meet your demands accurately and provide solutions to any challenges you’ve expressed to us.

We’ll also make sure to include estimates on the project costs and expected timeline. We’ll require a confirmation from you that this is what you required in order to proceed onwards.

Preparing to start the project

Preparing to start the project

Following confirmation from you that we have your consent to start planning the project, we’ll start preparations. These will consist of regular meetings between us and you or your team. Meetings can happen either virtually or in-house, depending on your needs. We’ll form an appropriate team for your project made out of the best developers and monitor progress during this stage to make sure that everything is going according to plan.

Regular updates will be shared with you through our internal project management software. This will give you peace of mind as you’ll be able to clearly see how well your project is getting along and what is being finalised compared to being started on.

Developing and making your ideas  come to life

Developing and making your ideas
come to life

At Akoom, we use two different processes that we can tailor to you directly. For more cost effective and smaller projects, where the requirements are clear and can be implemented in a short time period, our developers will use short ‘sprint’ methods.

During these milestones of work, we will be able to create your project from start to finish in a relatively short and concise time. For bigger projects where a deeper understanding of requirements is needed for our developers to offer their best services, we would use Agile methodology (Scrum). This is where we will regularly implement and release parts of your project as our developers continue working.

This methodology ensures that we keep in line with project requirements, regardless of changing times. By releasing your project regularly in smaller increments, you are in control of the project and are able to make adjustments in real-time as your project grows. This also helps us overlook the project so that it stays within the time and budget that we previously agreed. If these were to change, we would therefore be able to discuss them and control them as needed.

Verifying quality through extensive testing

Verifying quality through extensive testing

Through quality control processes, we make sure everything is working fine. As we put together your project for you, we’ll work in blocks and go back to test our latest accomplishment. By working in sprints, we’ll be able to test every aspect of your project as it gets finalised. This way, we’ll be able to guarantee that everything works together well without any annoying hiccups at the end of the project that could have been prevented from the beginning.

Our cross-checking procedures will determine whether our developers need to go back for slight adjustments or whether they can continue onto the next block of your project without blunders. You will also be offered the chance to test out features of your project on an isolated live system. Using this element, you will be able to provide our developers with any feedback on bugs found or give them the go-ahead to continue on.

Offering guidance on managing the project

Offering guidance on managing the project

Whilst we believe the project we will put together for you will be easy to manage and straightforward, if you or your team require any additional help in understanding processes, we help offer you this.

Currently, we have in place different opportunities for training and guidance that can be adapted to your needs and include holding workshops directly in your premises or virtually through communication tools such as Skype, Zoom or any other communication platform you may prefer or be comfortable with.

Contributing hosting possibilities

Contributing hosting possibilities

Depending on your needs, we’ll be able to guide you towards the hosting companies we believe will be best suited for your demands. Using our knowledge of your requirements we will be able to match you to a hosting company that will meet your needs and only help you in the long run.

We wish to only offer you the best resources available and will do so by tailoring our assets to you.

Providing support after the project has  been launched

Providing support after the project has
been launched

After our developers have finished your project from start to end, and we have gained confirmation from you that this meets your needs and expectations, we will continue offering you support. We believe it is important to have our customers’ backs regardless of whether we expect everything to go to plan.We will be offering, at the very least, quick bug fixings, guidance on any processes that you may find unknown and of course easy and round-the-clock access to our support lines and emails.

Warranty is given for each project, and can continue for up to a year based on product care and project scale, subject to our Terms & Conditions.